Trouble Completing Your License Purchase?

If you're paying by card and it was declined

Your bank or card issuer may have flagged the transaction as suspicious or potentially fraudulent — even if it’s legitimate.

What to do:

• Contact your bank and confirm the transaction is legitimate

• Mention you're purchasing through Paddle (our official reseller)

• Ask them to approve the transaction

Once the bank clears it, your next payment attempt should succeed.

If you're paying with PayPal and it's not going through

PayPal has limitations depending on the license type:

• Yearly subscriptions require a PayPal account linked to a credit card

• PayPal balance alone can only be used for one-time purchases (like lifetime licenses)

This is a Paddle-enforced security policy — subscriptions must be backed by a valid funding source (like a card) to support automatic renewal.

Unfortunately, we don’t have control over this restriction.

Still having trouble?

Let us know what happened via the support chat — we’ll do our best to help!