---
title: "Trouble Completing Your License Purchase?"
description: "Having issues with declined card payments or PayPal not going through? Here’s how to fix it."
url: https://help.wpdatatables.com/en/articles/41-trouble-completing-your-license-purchase
collection: "FAQ"
updated: 2026-09-11
language: en
---

# Trouble Completing Your License Purchase?

Having issues with declined card payments or PayPal not going through? Here’s how to fix it.

### 💳 If you're paying by card and it was declined

Your **bank or card issuer** may have flagged the transaction as suspicious or potentially fraudulent — even if it’s legitimate.

**What to do:**

-   Contact your **bank** and confirm the transaction is legitimate
    
-   Mention you're purchasing through **Paddle** (our official reseller)
    
-   Ask them to approve the transaction
    

Once the bank clears it, your **next payment attempt should succeed**.

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### 🅿 If you're paying with PayPal and it's not going through

**PayPal has limitations depending on the license type:**

-   **Yearly subscriptions require a PayPal account linked to a credit card**
    
-   **PayPal balance alone** can only be used for **one-time purchases** (like lifetime licenses)
    

This is a **Paddle-enforced security policy** — subscriptions must be backed by a valid funding source (like a card) to support automatic renewal.

Unfortunately, we don’t have control over this restriction.

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### 💬 Still having trouble?

Let us know what happened via the **support chat** — we’ll do our best to help!